Hotel Front Office Manager
Homewood Suites by Hilton
- Raleigh, NC
- Permanent
- Full-time
- Hold responsibility for the front desk budget and order any necessary office supplies
- Compile occupancy reports and financial information for the general manager
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- 1 year of previous experience working in the hospitality industry
- Experience with MS office and bookkeeping skills desired
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Applicants must have a high school diploma or GED
- Possess excellent management skills, communication skills, and multitasking skills
Off I-440, we're steps from Crabtree Valley Mall and three miles from the North Carolina Museum of Art. Meredith College and NC State University can be reached in 10 minutes, and Raleigh-Durham International Airport is only 10 miles from our door.