Staff IT Program Manager
ServiceNow
- Heredia
- Permanente
- Tiempo completo
- Partner with Business, Product, and Engineering teams on large, complex cross functional programs, and drive them from original concept through final implementation.
- Work closely with product leaders to transform their vision to roadmaps powered by ServiceNow toolset.
- Program leadership role to establish Product in-take process, prioritization, OKR alignment, milestones, deliverables, and success criteria for your programs ultimately ensuring value realization.
- Manage program risks, issues and dependencies and escalate impediments to meet program objectives.
- Provide transparent and forthright communications on your programs to stakeholders, sponsors. Simplify complex issues into a crisp, actionable executive-level status.
- Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with data driven predictability.
- Organize and facilitate cross functional meetings and workshops to align teams on business requirements, solutions, and delivery plans. Publish notes, actions and follow through to completion.
- Create and maintain process documentation where needed to promote best practices and leverage lessons learned.
- Define governance models, operating models for the programs being managed. Socialize and operationalize these models for successful execution.
- Act as a Scrum Master on one or more teams ensuring alignment with established Agile and Scaled Agile processes.
- Deliver hands-on coaching of individual Scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc.
- Apply Scaled Agile (SAFe) or Agile digital execution and communication across multiple cross functional teams including design, research, UI UX, Architecture, product management and engineering.
- 10+ years of experience as a Program Manager and Scrum Master in an enterprise software company.
- At least 5 years dedicated to managing enterprise level software application development programs.
- Experience managing complex IT programs that delivered applications used by internal or external users.
- Ability to dive into extremely complex, vague, and cross functional environments and map teams to plans.
- Hands on experience using Agile tools. Knowledge of ServiceNow Agile products is a plus.
- Strong facilitation, communication and influencing skills.
- Strong decision driving skills based on data and business benefit.
- Lean program management, continuous learning, adaption, and improvement.
- Must enjoy working in a highly collaborative, matrixed environment.
- High energy, self-starter with aptitude for learning new technologies and ability to promote transformational change.
- Comfortable presenting operating & governance models, program plans, status etc. to large audiences and senior executives in person, virtual, and via webinars.
- Thrive in ambiguity with proven track record of out of the box problem solving skills.
- Lead from the front with a willingness to take on tasks that sometimes would fall outside of their scope to get the job done.
- Preferred – experience on projects and programs that implemented Sales processes (CPQ, CRM)
- Preferred - Engineering or Product management background (in addition to strong program management experience)
- Soft skills - Stakeholder management, Adaptability & Flexibility