Field Service Engineer - Chromatography

Agilent Technologies

Cork
Permanent
Full-time

14 days ago

Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, GC, HPLC…).Your main responsibilities will be:

Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
Contact customers in a timely manner and schedules service efficiently
Connect with manager and sales team to understand and meet customer needs and expectations
Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
Complete administrative paperwork and computer reports promptly and accurately
Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
Address customer requests for service and communicate proactively before, during and after service

This role won’t be head-office based and you will working remotely combined with travel to customer sites in Ireland (a company car will be available to you).QualificationsWe are looking for an individual with the following background:

University degree in Life Science related topic (Chemistry, Biochemistry, Biotechnology, etc…)
First hands-on laboratory experience with chromatography solutions (LC, GC, HPLC…) as an end-user or in a technical support role
Full proficiency in English
Proficiency in Microsoft Office
A valid driving license

On a personal level, you enjoy working both autonomously and as part of a team. You have great communications and written skills to interact with many internal and external partners. You are also customer oriented and you like solving problems.What we offer:

Permanent Contract
Outstanding company culture
Career development opportunities
Company Car
Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required 10% of the TimeSchedule Schedule:Full timeShift DayDuration No End DateJob Function Services & Support

Agilent Technologies

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