Order Support Specialist with Dutch
Real Recruitment Solutions
- Portugal
- Permanente
- Horário completo
- Back office position related to online sales for a top-tier electronics company
- Homeoffice from any place in Portugal!
- online recruitment process
- starting dates in June and July
- Handling issues related to online orders, specializing in top-tier consumer electronics.
- Initiating and tracking orders, ensuring successful delivery.
- Managing alterations and returns throughout the process.
- Collaborating with partners to resolve complex issues.
- Minimizing customer involvement while achieving rapid satisfaction.
- Providing timely updates to customers via phone and email.
- Maintaining meticulous records using SAP.
- Adhering to strict regulations and protocols.
- Utilizing problem-solving skills and effective communication to ensure precise execution.
- Flawless communication skills, both written and oral in Dutch (C2 or C1) + Advanced English (B2);
- Ability to work quickly and efficiently under deadline pressure.
- Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
- Proven ability to work and make decisions with minimal supervision.
- Working in a back-office environment with customer satisfaction in mind
- Excellent written and verbal communication skill
- Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
- Knowledge of SAP is an advantage; otherwise, we can help with that.
- As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
- Extraordinary teammate, thriving in an environment where camaraderie matters.
- full time contract with Portuguese employer
- Salary without accommodation: 1298 euros gross / month
- Salary with accommodation (discounted accommodation provided by the company in Lisbon) : 1040 euros gross / month
- Public and Private health insurance provided by the employer
- Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
- Private health insurance after contract signature (additionally to the standard insurance).
- Airport pick-up and administrative assistance with your registration in Portugal;
- Reimbursement of your initial flight expenses after 9 months of successful integration;
- Free Portuguese lessons, sports activities, cooking lessons and much more!!