Client Service Lead - Vice President
JPMorgan Chase
- Bournemouth
- Permanent
- Full-time
- Work a part of a global team providing direct client support across a wide variety of products and markets
- Build strong internal and external working relationships and partnerships
- Provide value add client service and operational subject matter expertise
- Liaise with other JPM teams to ensure excellent client service delivery
- Manage client issues log and attend client meetings to discuss issues with clients. Also present to clients on any system or market training requirements
- Perform root cause analysis
- Identification of opportunities to reduce client enquiries and improve client STeP rate
- Self-motivated, flexible, innovative, adaptable and analytical
- Excellent prioritisation, planning, organisational and time management skills
- Excellent interpersonal skills, confident at interacting with and communication with internal and external parties, including senior stakeholders
- Industry/product knowledge in Trades and Cash settlement is required and Asset Servicing would be beneficial
- Previous managerial experience would be an advantage but not necessary
- Ability to motivate and encourage others to deliver on objectives
- Proactiveness in ownership and escalation of issues
- Willingness to learn new skills and continuously improve knowledge