Customer Success Manager (temporary maternity cover)
LanguageWire
- London
- Temporary
- Full-time
“I really enjoy the team aspect – I feel that we are good at working together and at sharing information” Irene“We can always count on each other’s support and trust” Chiara“I like knowing that I can ask a question and there will be an answer or at least guidance to where to get an answer or work together to get there” IreneWhat to expect from your future leader
“As a leader, I see my main responsibility as providing clear direction, guidance and support cultivating an environment where every individual feels empowered, valued and inspired to achieve their goals both on a professional and a personal level. My goal is to drive results but also to nurture a sense of purpose and fulfillment and the feeling that we are all together in this journey.” MarisaIf you want to make a difference, make it with us by…
- Sustaining account growth and profitability within the allocated account area
- Building strong relationships with customers and identifying new possibilities for growing your portfolio focusing on customer outcome and experience as well as LW KPIs with support from account planning tools and reports
- Developing and maintaining high levels of customer engagement and satisfaction
- Maximizing product usage through product adoption activities, e.g., online trainings and tool demos
- Ensuring delivery flow within the allocated customer area
- Ensuring customers’ quality expectations are met within the allocated customer area
- Being the voice of the customer towards internal stakeholders
- Embracing the Customer Success mindset to become a trusted advisor
- Applying sales methodologies to increase revenue and negotiate deals more effectively
- You have obtained an overview of your customer and know their organization inside out
- You know your customers’ workflow and their need for our services
- You are able to see and generate growth within your customer portfolio by advocating LanguageWire’s products and services
- You are able to lead your portfolio and meet the required KPIs
What you’ll need to bring
- Professional fluency in English language skills (spoken and written)
- Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts
- Experience in planning and execution of account management activities to deliver on targets, especially within large accounts
- Experience in monitoring and reporting health performance indicators in a structured way
- The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows
- The ability to work proactively and independently but also as a part of a team
- The ability to handle change and to continue to adapt and perform within a fast pacing environment
- Experience in the Language Service Provider industry
- An interest in technology (especially in AI, MT and CAT tools) and technical skills
- Eagerness to obtain results
- A structured, analytical and proactive work approach, and problem-solving skills
- A positive attitude and the ability to bring energy to the team
- The ability to work well under pressure and in a customer facing environment
- are a strong, actionable communicator and a very good listener
- are passionate about building strong relationships
- are not afraid of a good challenge
- can be firm on project deliverables when you need to be
- are inquisitive, curious, trustworthy and caring
- Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas
- Internal development opportunities, ongoing support from your People Partner, and an inclusive and fun company culture
- International company with over 400 employees. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Paris, Munich, Hamburg, Zurich, Kiev, Gdansk, Atlanta, Finland and Valencia
- At LanguageWire, we offer flexible work options and in our London office you will be able to work full-time from the office as an "Office Bee," or part-time from the office as a "Nomad".
- We take care of our people and initiate many social get-togethers, including Summer and Christmas parties. We have fun!
- 9 great colleagues in the London office with a commercial mindset
- An amazing culture and office vibe in a co-working space, located in Old Street/Shoreditch, the trendy part of London with great restaurants and hang-out spots, just a few minutes from Old Street tube station
- Free Monday breakfast!
(Anna-Karin, Business Development Director, Varberg)“I see how we are truly living our purpose. On a daily basis, all LanguageWire employees play a crucial part in enabling our customers' communication needs. We are not just delivering language services, but we help our customers reach their global audience. It’s this purpose that sparks our ambition to continuously improve our customers' experience.”
(Tessa Van Winkel, Customer Success Director, Leuven)Yes, to diversity, equity & inclusionIn LanguageWire, we believe diversity in gender, age, background, and culture is essential for our growth. Therefore, we are committed to creating a culture that incorporates diverse perspectives and expertise in our everyday work.LanguageWire’s recruitment process is designed to be transparent and fair for all candidates. We encourage candidates of all backgrounds to apply, and we ensure that candidates are provided with an equal opportunity to demonstrate their competencies and skills.Want to know more?We can’t wait to meet you! So, why wait 'til tomorrow? Apply today!If you want to know more about LanguageWire, we encourage you to visit our !If you have any questions about the role or the recruitment process, please don’t hesitate to reach out to People & Culture Partner, Sofie Winther, at or Hiring Leader and Customer Success Director, Marisa Kinta at