Customer Services Leader English speaking
- Quito, Pichincha
- Permanente
- Tiempo completo
Customer Experience Management Develop and implement strategies to improve the overall customer experience, including improving response times, optimizing processes, and implementing feedback mechanisms, in addition to making customer calls.
Team Management Recruit, train and develop customer service representatives, ensuring they have the necessary skills and knowledge to perform their duties effectively.
Performance Monitoring Monitor and analyze key performance indicators KPIs to track customer service team performance and identify areas for improvement.
Customer Relationship Management Building and maintaining strong relationships with customers, understanding their needs and addressing any concerns or issues in a timely and professional manner.
Process Improvement Work collaboratively with other departments to identify opportunities for process improvement and efficiency gains within the customer service function.
Compliance Ensure compliance with industry regulations and company policies, maintaining high standards of professionalism and integrity in all customer interactions.
Reporting Prepare regular reports on customer service performance, presenting findings and recommendations to senior management as necessary.
Qualifications and skillsBachelors degree in Business Administration, Insurance or similar.
Proven experience in a leadership role within the insurance or financial services industry, with a focus on customer service management.
Strong knowledge of insurance products, policies and procedures.
Excellent interpersonal and communication skills, with the ability to build relationships with clients and motivate team members.
Analytical mindset with the ability to interpret data and make datadriven decisions.
Proficient in customer relationship management CRM software and the Microsoft Office suite.
Demonstrated leadership skills, including coaching, mentoring and performance management.
Ability to thrive in a fastpaced, dynamic environment and adapt to changing priorities and deadlines.Full time overfund
Work in the Batan Sector
Hours from 1000 am to 630 am
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