Customer Experience Specialist

• Process Analysis, Enhancement, Policy Development & Documentation

• Collaborate with the CX Manager and various departments to analyze existing processes, identify inefficiencies and recommend improvements, develop and implement process redesigns, automation and workflow optimizations to enhance efficiency and reduce operational costs especially in Loyalty Program Management.
• CX Administration and Support

• Performs administrative tasks for the CX Team and supports on VIP CX Events, Giveaways preparation of materials, delivery and other back ends procedures
• Performs other functions when necessary in support of the CX Manager such as Collects CX Event records for filing and archives, process finance related tasks for CX such as requesting for payment, and procurement tasks such as purchase order and other related tasks.
• Design and Improvement

• Monitor the Belo Privilege Club Elite Portal and other CX initiated platforms in adherence to the CX Standards of the company to ensure its alignment with the current new, promotions and incoming initiatives for the patients.
• Assist with internal and external customer feedback by providing a well-documented report of complaints and commendations.
• Documentation, Information Collection and Data Integrity

• Keeps in actual record of all CX Expenses for monthly reporting to the CX Manager.
• Collects patient data in Tableau to measure Customer Lifetime Value and Churn Rate
• Assists in the publication of the monthly Belo News Network

• Education : College Graduate preferably with a Degree in Business Administration, Marketing, or in Tourism / Hospitality Management
• Experience : Minimum of 3-5 years of experience in a Customer Service facing position.

Belo Medical Group, Inc.