Community Response Worker- Nights (Homelessness)
Concrete
- Stoke-on-Trent
- £26,910 per year
- Permanent
- Full-time
- Make sure that Concrete’s semi-independent and community properties are safe, secure and in a state of good repair during the night.
- Deal with enquiries from customers, members of the community and external agencies.
- Conduct health and safety inspections and customer safe and well checks. Make sure that all serious concerns are reported in a timely manner.
- Conduct night visits and property inspections to make sure the impact of any anti-social behaviour is minimised.
- Work efficiently alone and collaborate with other teams to make sure customers achieve the best outcomes.
- Make sure that where required, any out of hours (OOH) repairs are completed in a timely manner and/or suitably passed over to day staff for completion.
- Maintain a high standard of record keeping, making sure that all relevant forms and databases/administration systems are kept up to date.
- Educated to GCSE level or equivalent experience.
- Experience working in social housing, care, drug and alcohol services or dealing directly with the public and/or customers in a busy service environment.
- Experience dealing with complex and difficult behaviours in relation to people experiencing multiple disadvantages, homelessness and/or risk of homelessness.
- Experience of working with policies, with a clear understanding of confidentiality and professional boundaries.
- Experience of crisis management, lone working and working as part of a team or multi-agency to achieve joined up solutions.
- Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
- Able to work flexibly.
- Full UK driving license with access to your own vehicle for work.
- DBS checked.
people from finding and securing a home of their own.Join us on our fight to make homelessness history across Staffordshire and everywhere.