Getronics Malaysia is looking for Fresh IT graduates who are interested to work as Service Desk Analyst L1. The candidate should possess good communication skill and positive attitude Job Purpose Provide first line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems, which may range from very straightforward problems through to more complicated issues. Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction. Accountabilities for L1 Answers calls within stated time guidelines. Analyses and interprets client inquiries to ascertain and solve issue. Provides accurate and creative solutions to client problems meeting all pre defined quality measurements. Escalates calls within stated guidelines. Provides information, advice or instruction in response to client inquiries. Provides a high degree of client satisfaction in all work undertaken. Receives and records client inquiries and processes paperwork/systems relevant to client queries. Liaises internally to enable client queries to be answered and problems solved. Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent. Added advantage: Microsoft Windows 10 certified, OS certified, Microsoft Office certified, ITIL Willing to work on 24/7 ROTATING SHIFT Good technical Knowledge is a must.