Banquet Captain
Four Points by Sheraton Richmond
- Richmond, VA
- Permanent
- Full-time
- Health, dental and vision insurance (full-time employees)
- Paid Time Off (full-time and part-time employees)
- 401K plan with company match (full-time and part-time employees)
- Hotel discounts (full-time and part-time employees)
- Paid holidays (full-time employees)
- Early access to earned wages
- Communicates daily with Director of Food and Beverage and Banquet Manager to ensure consistency and provide a quality event experience for all members and guests
- Along with the Director of Food and Beverage and Banquet Manager, manages banquet functions to ensure proper staffing, room preparation, and event execution
- Remains present for the entire event to ensure proper service standards are being executed
- Assists with event set up and insures specifications outlined in the Banquet Event Order
- Assists with breaking down function areas as scheduled in accordance to departmental procedures
- Demonstrates knowledge of menu items, preparation methods, and potential allergens
- Maintains contact with event coordinators and event host to ensure guest satisfaction and resolve any complaints
- Regularly conducts walk throughs and spot checks during events, ensures proper corrective actions are taken to address any deficiencies
- Anticipates guest needs and is willing to go above and beyond to accommodate them
- Assists in the selection, development, leadership and retention of talented food and beverage banquet staff members
- Ensures proper grooming and uniform standards are followed by all employees
- Performs any other job related duties as assigned
- 2-3 years of supervisory experience in food and beverage with a strong concentration on Banquet Operations
- Self-starting personality with an even disposition. Willing to work a flexible schedule to include early mornings, late nights, weekends and holidays
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
- Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
- Ability to communicate effectively, perform multiple tasks and prioritize needs in fast paced environment
- Positive attitude, professional manner and appearance in all situations