Claim Representative Trainee - Strategic Resolution Group
The Travelers
- Hunt Valley, MD
- $46,900-77,400 per year
- Training
- Full-time
- In the handling of small to moderate exposure claims, and task-based assignments, your responsibilities may include:
- Participate in on-going training - Modules and actively participate in group discussions. Work closely with supervisor and peer mentors for guidance and feedback.
- Coverage Research and Analysis - Learn how to research the existence of policies that may have been issued by multiple legacy companies. In close consultation with supervisor, analyze and evaluate the company’s coverage obligations; apply knowledge of relevant legal concepts in applicable jurisdictions; prepare coverage position and present recommendations to management or coverage committee. With guidance from supervisor, effectively communicate coverage positions to policyholders or their representatives.
- Liability Investigation and Analysis – In close consultation with supervisor, conduct thorough investigations and analysis of claim facts to determine liability. Acquire knowledge of relevant legal concepts in jurisdiction to evaluate damages, and to develop recommendation for appropriate course of action.
- Litigation Management - In close consultation with supervisor, develop and execute a strategic file management plan, including as appropriate: litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; and the use of proper settlement and release terms.
- May accompany supervisor to meetings with counsel, settlement conferences and mediations.
- Account Management - Acquire knowledge and understanding of assigned accounts. Develop effective working relationships with other account contacts. Ensure claims and settlement agreements are handled in a consistent manner; Provide customer service to internal and external clients; Responsible for regular communication and reporting to coordinate / align actions on assigned accounts. Send appropriate correspondence (as approved by supervisor) and ensure proper file documentation.
- Financial Analysis - With guidance from supervisor, estimate financial exposures on an individual claim and account basis; establish and maintain defense and indemnity estimates; and may assist in the preparation of annual budget reports.
- File Maintenance and Administrative Compliance – Learn how to maintain well-documented and organized claim files. Develop proficiency with SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory.
- Perform other duties as assigned.
- Education & Work Experience:
- Bachelor’s degree
- Some work, volunteer or internship experience. Law-related or claim-related experience.
- Job specific or technical competencies:
- Analytical Thinking
- Communication
- Judgment & Decision-Making
- Teamwork
- Accountability
- Customer Focus
- Relationship Management
- Business Perspective
- Planning & Organizing
- Technology
- Application of Departmental Practices and Procedures
- Licensing
- HS Diploma or GED
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within six months of starting the job.
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.