Senior Market Research Manager, Customer Experience
Ipsos
- New York City, NY
- $85,000-95,000 per year
- Permanent
- Full-time
- Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports
- Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner
- Build and maintain relationships with key clients by responding to queries and providing updates per client requests
- Coordinate and manage data entry of project costs into our internal costing program based on research target specifications
- Maintain project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle
- Completed Bachelor's Degree in related field, master's level education an asset
- 4-5 years of market research experience; customer experience research an asset
- Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
- Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
- Data savvy with a strong attention to detail and accuracy
- Basic knowledge of SPSS and/or other quantitative reporting tools
- Prior experience using Voice of The Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment) a strong plus
- Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
- Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
- Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
- Thrives within a team environment
- Excellent written & verbal communication skills with well-developed interpersonal and presentation skills