Customer Support Coordinator: Product Selection Specialist
Siemens
- Georgia
- $33,300-57,100 per year
- Permanent
- Full-time
- The Product Selection Specialist will be responsible for:
- Providing price and availability for multiple products within assigned business segment.
- Ability to handle a large volume of calls to provide pre-order and post order product support.
- Servicing internal as well as external customers, industrial and construction distributors, and sales.
- Understanding and navigating through multiple systems such as: SAP, Salesforce (CRM), Industry Mall, and other Siemens online tools.
- Utilizing CRM tool to enter, manage, and prioritize case load to attain established service level agreements.
- Possessing organizational familiarity to transfer customers appropriately throughout other support organizations within Siemens Industry Inc.
- The successful Product Selection Specialist brings more value to each request by:
- Providing solutions to discontinued or obsolete product
- Looking for alternate solutions when product is not in stock
- Crossing other manufactures’ part numbers over to Siemens’ part numbers
- Acting as the level 1 product support for Customer Support
- Having the ability to quote some modified product in COMPAS (Siemens proprietary quotation and ordering tool)
- High School Diploma.
- 2+ years of practical Customer Support experience and/or some form of experience in the industrial, construction, mechanical, or electrical industries.
- Proficient with Microsoft Suites.
- Associate degree in General Business or related discipline.
- Strong knowledge of SAP, CRM systems and Quotation tools.
- High Level of professionalism and excellent customer service skills.
- Ability to multitask and handle a high volume of work accurately.
- Excellent verbal, written, and organization skills.
- Desire to grow within the company.
- Ability to work within a team environment.
- Must be a self-starter.
- Ability and desire to learn assigned business segment product line. May need to take internal product training.
- Must be detail oriented.
- Ability to successfully complete required training program.
- Must have organizational knowledge to obtain proper product support.
- Must have the ability to navigate through multiple catalogs and online tools to provide product support.
- Must be able to cross, identify, select, and provide replacement parts.
- Must be able to provide trip curves, drawings, specifications sheets, instruction sheets and similar tools from Siemens’ online tools.
- Aptitude for analytical and problem-solving skills.
- Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:
- The pay range for this position is $33,300 - $57,100. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.EEO is the Law
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