Application Engineer 2

• Conducts post-sale activities such as resolving implementation issues and providing technical training to the customer. Acts as a technical liaison to the sales team. May include pre-sale activities such as quoting.
• Develops, updates, and maintains product specification documents.
• Selects and creates appropriate testing required to evaluate products and assists with testing, as necessary. Captures and reports product testing results to management and/or more senior engineers.
• Prepares and delivers technical reports and presentations to DENSO customers and other divisions. Prepares other engineering documentation such as BOMs, ECNs and CAD drawings, as required by engineering management.
• Locates and purchases product evaluation samples.
• Participates in benchmarking activities. Collects and compiles information on competitor products and may assist with the evaluation of patent-related data.
• Monitors and reviews warranty data and assists with conducting root cause analysis of warranty issues. Communicates with quality engineering, manufacturing, and customers on quality issues.
• Analyzes current processes, procedures, and systems and makes recommendations for improvement for own job.
• Performs other duties as assigned.

• Good knowledge of AC systems and their components: functions, diagnostics, components interactions, and performance testing
• Basic knowledge of electrical circuits, theory, and electrical components
• Ability to define and set up testing based on project requirements.
• Ability to analyze data and draw conclusions based on testing data.
• Application engineering for HVAC system: sizing components, heat load calculations, extreme case analysis
• Mechanically inclined and capable of using basic hand tools.
• Ability to work in a team environment and lead/work in cross-functional groups.
• Ability to coordinate and work on numerous projects simultaneously.
• Good written and verbal communication skills and excellent presentation skills
• Good customer services skills with an ability to approach every business relationship as a partnership.
• Good problem-solving skills and demonstrated ability to address customer issues and partner on resolutions.
• Good analytical skills
• Good negotiation skills and an ability to resolve situations while making point firmly and seeking a positive outcome for both sides.
• In-depth understanding and demonstrated competency in working with computer software and mainframe applications to manipulate, analyze, and reconcile data.
• Intermediate knowledge of AutoCAD/Inventor/NX and other engineering software and databases
• Good project management skills
• Kaizen mindset (Experience with Japanese business culture is a plus)

Denso