Apprenticeship] E-commerce and SAV Apprentice
Team Vitality
- Paris
- Stage
- Temps-plein
En dix ans, le club est devenu leader en France et en Europe, et évolue à l'international sur 7 jeux emblématiques : League of Legends, CS2, Valorant, FIFA, Rocket League, Call of Duty Mobile, StarCraft 2.Composé de joueurs internationaux aux performances exceptionnelles, le club se consacre pleinement à l'identification et au développement de toute une génération d'athlètes d'esport. Au total, la communauté Team Vitality compte plus de 12 millions de fans sur tous les réseaux sociaux, qu'elle fédère aussi sur son application mobile V.Hive.Team Vitality est fière de compter des partenaires mondiaux dans leur secteur, comme Tezos et Hummel. Le club tricolore possède des équipes à-travers le monde: Paris (France), Berlin (Allemagne), et Mumbai (Inde).Job DescriptionTeam Vitality is home to some of the world's best athletes and has over 13 million fans. More than an esports team, Team Vitality is a global lifestyle and entertainment brand backed by world leaders in their field such as Hummel and Tezos. Team Vitality is looking for a 6 month e-commerce and sav project manager intern starting as soon as possible.Your main task will be to assist our e-commerce manager in his daily tasks, and take the lead on some missions.You will also have the opportunity to work with our webmarketing agency, with the different internal departments (Marketing, Talent Management, Sponsoring), and with the other members of the division on more specific projects such as providing product team members, assisting with the release of new products, etc.These missions require good project management and a sense of teamwork!Your mainly missions will include:Optimisation of the content and animation of the eshopCreation and uploading of product sheets (e-merchandising, cross-selling, commercial animation...) via our Shopify CMSManagement of digital projects, online catalog, online stockCreation of creative briefs for digital marketing campaignsImplementation of SEO processes and optimization of natural referencing (writing articles and engaging content, improving the title tag and meta-description, improving the tree structure of the site through tags and product categories)Assistance with the implementation of new e-commerce levers and promotional plans (upsell, cross sell, commercial activation...)After-sales strategy:Response to customers whatever the communication channel they use: email/phone/whatsapp/social networks/otherImplementation of scoring tools to measure customer satisfaction and improve overall user experience.Build and drive reports to measure customer satisfaction and use them to continuously improve the experiences we offer.Disseminating the voice of the customer internally through customer feedback and continuously improving our experiences.Observing our channels (websites, shops, partners...) and being proactive on how we can do better.