Server - Gjelina NYC
Gjelina Group
- New York City, NY
- $16.00-16.50 per hour
- Permanent
- Full-time
- Report for duty on time, clocking in for your shift using the time clock.
- Manage your time, including resting and meal breaks, in compliance with New York Labor Law; keep managers informed when you leave the floor.
- Maintain high standards of appearance and hygiene at all times, including clean hair and nails and no heavy perfumes or colognes.
- Adhere to all health, safety, alcohol control, and sanitation protocols.
- Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes.
- Organize, clean, and maintain all server stations.
- Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service.
- Prepare the floor for opening and closing of each shift; stocking, cleaning, and preparing.
- Attend to guest needs throughout the dining room, course food orders, and send them through the POS.
- Run food, drinks, and bus tables in your section throughout service.
- Complete all assigned side work pre- and post-shift.
- Attending training and pre-shift meetings.
- Responsible for in-depth knowledge of the cocktail menu and wine list, assisting guests with ingredient knowledge, pairings, etc.
- Responsible for in-depth knowledge of the food menu, ingredients in each dish, vendors and farmers, etc.
- Responsible for communicating all guest allergies with a manager.
- Fully understand the floorplan, table numbers, and seat positions of the entire venue
- Supporting the management team in all aspects of in-house service and events
- To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
- To have a positive impact, take responsibility and initiative to resolve issues, and always clearly communicate with guests and colleagues.
- To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans (while ensuring that you have the support to get the job done).
- To be motivated and committed, approach all tasks enthusiastically, and seize opportunities to learn new skills or knowledge to improve performance.
- To be flexible, responding quickly and positively to changing environments
- To maintain a high team, focus through solid leadership, showing cooperation and support to colleagues in pursuing department goals.
- Must be organized, self-motivated, and proactive, with strong attention to detail.
- Full knowledge of all in-house food and beverage menus
- Ability to use all relevant items of equipment.
- Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
- Ability to use the restaurant point of sale system.
- Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
- Ability to keep calm when faced with any unusual situations.
- Ability to perform the essential functions of the job.
- NYC Sexual Harassment Prevention Training.
- NY Food Handler Certificate.
- Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety
- Must be able to stand, lift, bend, and walk for an extended period (8-12 hours).
- Must be able to move, pull, push, carry, or lift up to 50 pounds on occasion and 30 pounds regularly.
- Must be able to seize, grasp, turn, and hold objects with hands regularly and in frequent or repetitive motions.
- Must be able to reach items at varying height levels (shelves, on the ground, etc.)
- Occasionally kneel, bend, crouch, and climb as required.
- Must be able to work under environmental exposure to cold, heat, water, and cleaning materials.
- Must be able to remain focused in a fast-paced and ever-changing environment.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.