Workshop Controller
Renault
- Prenton, Merseyside
- Permanent
- Full-time
Wirral, CH43
£34,522 pa. OTE £39,600 pa + benefits
Mon to Fri 8am to 6pm
Saturday morning overtime 8:30am to 12:30pmRenault Wirral seeks an experienced Workshop Controller to join our workshop team.This role requires an outstanding individual whose enthusiastic, positive approach will encourage exceptional levels of work and efficiency from our team of technicians.As the Workshop Controller you will be responsible for controlling the workflow through the workshop in a timely manner, carrying out random quality control of technicians' work and promoting the ethos of first-time fix for all work that is completed. This will ensure optimal workshop productivity and encourage customer recommendations.We host a busy workshop with over 10 bays.The postholder's duties will include, but are not limited to:
- Having full responsibility for workshop productivity and efficiency
- Responsible for job allocation to appropriately skilled technicians and ensuring that work is completed within required timescales
- Updating advisors on work progress and discussing directly with customers where appropriate
- Assessing accuracy of invoiced work
- Managing VHC and Video process including adding manufacturers labour times to additional work found
- Maintaining and updating technician availability (Holiday and training) through the Dealer Management System
- Maintaining cleanliness (5S) in the workshop environment
- Carrying out 1-to-1 meetings regularly with technical staff and assisting with the implementation of any remedial action
- Reporting to the Service / Aftersales manager
- A strong career track record in workshop control / management
- Excellent Customer Service Skills and Focus
- Technical Background and experience
- Experience in managing a team of 6 or more motor vehicle technicians
- Understanding of Workshop loading and utilisation
- To understand and positively drive efficiency, productivity and work quality