Manor Culturist (Butler Services)
Capella Hotels & Resorts
- Singapore
- Permanent
- Full-time
- Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes
- Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking
- Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times
- Maintain communication with guests before, during and after their stay to address any requests or concerns
- Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities
- Handle special requests and arrangements for guest, including in-manor dining, chef services and special occasions etc
- Ensure compliance with hotel policies and procedures, including safety and security protocols
- Provide feedback and insights to management to enhance guest experiences and improve service standards
- All other Capella Culturists related duties when Manors are not sold
- Diploma in Hospitality related courses and above
- Experience in butler role in luxury hotels/resorts
- Exceptional customer service skills with a focus on personalized attention
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of local attractions, dining options and activities preferred
- Having a driving license is an advantage