Customer Delivery Specialist

Experis

Wrocław, dolnośląskie
Stała
Pełny etat

21 dni temu

This Customer Delivery position will manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions. The Customer Delivery Specialist (CDS) owns complex operational process, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting. The CDS is responsible for producing complex process deliverables and reports out using business applications. The role will frequently communicate with partners and customers and can apply subject matter knowledge to solve common and complex business issues.Responsibilities:

Responsible for complex (non-programmatic) process
Owns complex operational processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting
Manage and support legally approved documentation
Can apply subject matter knowledge to solve common and complex business issues and provide input for process improvements
CDS will play an important role in managing the Sales forecast
Funding and booking Schedule of Authority (SOA)
Manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions
Compliance with established guidelines and policies.
Knowledge of systems and tools to manage all tasks
Monitor Supplier Payments and Volume Targets
Frequent communication with partners, customers, colleagues
Partner with Sales
Successfully manage reseller relationships Customers:
Solid understanding of solution to assigned Named accounts (Tier 1&2)
Local language requirement for interaction with customers
Support total customer experience Team:

Communicate/escalate to CRM / PRM any customer / partner changes quickly, consistently, effectively
Collaborate and engage with team members providing valuable input for customer projects/solutions
May act as a team or project leader validating deliverables and team decision making processes
Provides guidance and leadership to all colleagues Competencies:
Proven ability to multitask
Attention to detail
Effective organization, time management, prioritization, follow-up and execution skills
Excellent communication skills (e.g. written, verbal)
Good working knowledge of Microsoft Office (MS Advance Excel, Word, PPT)
Mastery in English and local language as required
Ability to work as proactive member of a team, as well as independently
Exercises independent judgment within generally defined policies and practices to identify and select a solution
Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole

Experience:

University degree or equivalent experience.
Typically 2-4 years' experience in a business related function, preferably finance or accounting
Fluent English

Offer:

Hybrid work - 2 days from office in Wrocław
B2B via Experis
MultiSport Plus
Group insurance
Medicover Premium
e-learning platform

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

Experis

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