LensCrafters - EyeCare Advisor
EssilorLuxottica
- Pembroke Pines, FL
- Permanent
- Full-time
- Greets customers without delay (within 30 seconds).
- Promptly answers the telephone (3 rings) in a friendly and courteous manner.
- Explains all required paperwork, tests, products and services
- Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
- Shows patience and courtesy to indecisive or difficult customers and patients.
- Performs work accurately and thoroughly despite time pressure and customer volume.
- Identifies situations involving unsatisfied customers and acts quickly for resolution. .
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
- Places contact lens orders, processes shipments and properly submits invoices for payment.
- Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
- Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
- Explains to customers “One Hour” processing and expected delivery times.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
- Maintains safe working environment for all associates/patients.
- Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
- Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
- Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
- Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
- Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
- Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.
- High School graduate or equivalent
- Strong customer service skills (internal and external)
- Knowledge of current fashion trends
- Strong communicator and listener
- Problem solving ability
- Familiarity with cash register, computers and calculators
- Organization skills
- Sales skills
- Strong basic math skills
- Knowledge of office and store merchandise
- Previous experience in customer service, retail and/or optical
- Strong interpersonal skills
- Greets customers without delay (within 30 seconds).
- Promptly answers the telephone (3 rings) in a friendly and courteous manner.
- Explains all required paperwork, tests, products and services
- Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
- Shows patience and courtesy to indecisive or difficult customers and patients.
- Performs work accurately and thoroughly despite time pressure and customer volume.
- Identifies situations involving unsatisfied customers and acts quickly for resolution. .
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
- Places contact lens orders, processes shipments and properly submits invoices for payment.
- Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
- Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
- Explains to customers “One Hour” processing and expected delivery times.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
- Maintains safe working environment for all associates/patients.
- Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
- Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
- Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
- Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
- Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
- Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.
- High School graduate or equivalent
- Strong customer service skills (internal and external)
- Knowledge of current fashion trends
- Strong communicator and listener
- Problem solving ability
- Familiarity with cash register, computers and calculators
- Organization skills
- Sales skills
- Strong basic math skills
- Knowledge of office and store merchandise
- Previous experience in customer service, retail and/or optical
- Strong interpersonal skills