Onsite IT Support Specialist
Grafton
- Praha
- Trvalý pracovní poměr
- Plný úvazek
5 sick days per year
Annual Bonus
Equal gender pay
Cafeteria Benefits
Cafeteria Compensation Bonus (after trial period)
Flexible start and end of working hours
Home office
Meal card contribution
Multisport card
Contributions to pension
Employee referral bonus program
Contributions to certificates and qualifications
Financial support for upskilling qualification
Contributions to accident and life insurance
Company events and activities (social events, volunteering, and teambuilding)
Coffee, variety of tea, fruit and vegetables daily at the workplace
Friendly international environment
Popis pozice: A well-established, gradually growing international company is currently looking for an Onsite IT Support Specialistr.Do you see yourself as an IT geek and you want to work both with HW and SW?Then apply right now!These will be your daily Onsite IT Support Specialist responsibilities:
- Technical Support, handling incoming phone calls and ServiceNow tickets related to various technologies, including desktop systems, software, workstations, telecommunication, and network connectivity
- Independently identifying, troubleshooting, documenting, and resolving issues.
- Collaborating with other Service Desk analysts and escalating complex problems as necessary
- Installation and Configuration, participating in request fulfillment tasks, such as software installation, setting up new or replacement workstations, creating user accounts, and configuring profiles
- Ensuring timely password resets for users
- Knowledge Transfer and Collaboration, representing the Service Desk in technical teams and projects
- Providing support requirements and creating support plans
- Facilitating knowledge transfer to peers across the global Service Desk
Problem Management, alerting management and technology owners about recurring issues and patterns
- Maintaining accurate and timely updates to tickets (SNOW tickets)
- Contributing to an internal knowledge base by documenting installation and troubleshooting procedures
- Following internal company policies and processes (compliance and HR SOPs)
Požadavky: - According to the Czech labour law, you need to hold a valid work permit
- Experience with Active Directory; accounts, passwords, security
- Deep MS Office 365 knowledge, you will be supporting users
- IT Infrastructure, network and server experience is a must
- Installing SW applications, you will be doing this on a daily basis
- VPN and SCCM knowledge, WAN/LAN
- Experience with maintaining and installing HW equipment (printers, monitors, scanners, laptops, tablets)
- Strong communication skills, you will be in touch with end-users on a daily basis
- Analytical skills; we need someone problem-solving, technically oriented who likes a challenge!
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