Resident Customer Success Engineer - Central London
VAST Data
- London
- Permanent
- Full-time
- Onsite, at the customer office, in Central London (no option to work remotely).
- Technical Excellence.
- VAST Data product expert.
- Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams.
- Perform customer installations, upgrades, and expansions.
- Lead and coordinate regular monthly and quarterly customer review meetings.
- Become a VAST Data product expert.
- Trusted Advisor to customer technical team and internal account team
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
- Ability to perform daily technical operations and escalations including direct work on technical support issues to full resolution and closure.
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
- Support and guide VAST data account teams on account technical status and activities.
- Lead and coordinate regular monthly and quarterly customer review meetings.
- Overall 5+ years of experience in customer-facing, post-sale positions working with complex storage solutions.
- Independent, with ability to manage own time.
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required, and familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
- Excellent business written and verbal communication and presentation skills.
- An advantage to candidates that have hands-on lab and hardware management experience.
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
- MS or B.Sc. in CS, CE, EE or related fields.
- Ability to be onsite at the customer office five days a week.
- Working nights and weekends, as needed.