Client Services Support
HSBC
- Azcapotzalco, D.F. Guadalajara, Jal.
- Permanente
- Tiempo completo
- Review queries originating from corporate clients through live emails/chat/calls and provide resolution working with various departments and stakeholders
- Develop required product and customer journey knowledge to support end to end resolution of customer enquiries
- Support customers through difficult situations such as challenging inquiries/complaints utilising negotiation skills while following guidelines in an effort to satisfy the customer.
- Think laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better customer relationship
- Strong interpersonal, influencing and communication skills
- Strong organizing and time management skills
- Can work independently and quickly, with good attention to detail and solutions oriented
- Self-motivated with initiatives to take on new and additional responsibilities
- Fluent in English
- Own and manage escalated customer concerns and complaints for the team
- Demonstrate ownership and common sense with all that you do, sharing best practice across teams and peers
- Understand and translate the immediate business/function strategy into actions for your team
- Work independently with minimal supervision
- Good on MS excel and able to support on different MIs
- Ability to write business letters and reports