Manager, Sales Practice & Compliance
Mackenzie Investments
- Toronto, ON
- Permanent
- Full-time
- Manage direct reports’ performance review cycle e.g. annual goal setting for formal interim and year end reviews.
- Ensure the team is part of the broader Sales Enablement team for the purpose of creating connections and allocating work to the proper places.
- Reward and recognize desired behaviors and results. Enhance communication skills to effectively convey strategic vision and foster a transparent work environment.
- Provide coaching, mentoring and guidance to staff and encourage career development and maintain a maintain a diverse talent pipeline.
- Strengthen relationships with internal and external stakeholders to enhance organizational partnerships.
- Connect with external dealers and asset managements to be aware of the industry standards pertaining sales practices and compliance regulations.
- Partner with Compliance to maintain a deep understanding of past, current, and potential future regulatory impacts on our business.
- Participate in the Sales Leader Compliance (SCCM) meeting, identify risks and ensure that all decisions and required next steps are documented and actioned.
- Provide critical monthly update affecting retail distribution in the SCCM and update on takeaways.
- Participate in Sales Activation meeting to contribute to the development and execution of strategic plans aligned with organizational objectives.
- Partner with Sales Training and Compliance to manage the annual testing / attestation process, and ad hoc tests / attestations as our rules are updated and amended. Act as SME for compliance on training.
- Partner with Learning and Development to ensure the sales team is well equipped with resources and the onboarding process is well established to mitigate and minimize risks for the business.
- Participate in the monthly RVP meeting to provide insights regarding the sales team.
- Chair the Sales Compliance Working Group, prioritizing and ensuring that changes / updates are distributed to the appropriate partners for sales practices interventions; manage the workflow ensuring that deadlines are met, and all communications are delivered in the required timelines.
- Provide quarterly spend / issue / breach reporting to Retail Leadership team and Institutional Sales and identifying critical business risks and mitigation strategies. Provide Quarterly reporting on dealer spending to key accounts team.
- Act as subject matter expert for Retail teams for just in time Sales Compliance inquiries.
- Manage breach review process with partners in Compliance, Sales Analytics and Sales leaders and responsible for analysis reporting on breaches and violations occurred.
- Own the Mackenzie Conference approval process, delivering compliant events and sales initiatives.
- Manage the dealer approval list for Mackenzie Conferences/Virtual Webinars and CE Courses.
- Manage the process with the sales team to ensure that only approved advisors attend our events. Act as SME on all National & Regional Events to ensure compliant initiatives.
- Collaborate with Key accounts, Strategic Partnerships, Dealer Relation, Events, and external dealers to maintain the Dealer Approval List and provide dealers with the required requirements.
- Deliver monthly Compliance Bulletins to the Retail Distribution team to highlight compliance and regulations.
- Act as the SME for CE credits and Retail Expenses for process optimization and developing efficiencies for the team during projects.
- Manage Sales activities and response for regulator audits / desk reviews and internal audits related to regulation. Promote a culture of ethics and integrity within the organization through clear communication and training activities.
- Manage all CE credits for Retail Distribution, including the application, issuance, and SME for CE credits including Key account initiatives.
- Manage relationship with external vendors and collaborate with Marketing team to ensure Sales Team and Advisors are having a seamless experience.
- Provide oversight to the Senior Analyst, Sales Experience, as they review and allocate all Retail expenses, ensuring that they are compliant.
- Identify opportunities for process improvement, potential risk factors. Leverage technology solutions by partnering with Sales effectiveness team to streamline processes and establish mechanisms for continuous improvement in processes.
- Oversee quarterly and annual expense reporting for Compliance purposes.
- Ensure expenses are allocated within 30 days for Retail Distribution and Institutional Sales and the yearly book is closed within the established deadline.
- Minimum 5 - 7 year’s experience within Canadian Asset Management Sales Practices or Compliance field. Experience working with the OSC or other regulators an asset.
- Deep understanding of the Canadian Asset Management distribution model. CSC preferred.
- Keen interest in building partnerships to solve problems; demonstrated ability to manage multi-partner processes and deliver within deadlines
- Project management skills to see solutions through from ideation to implementation
- Keen interest in building partnerships to solve problems as the role interact with so many functions; demonstrated ability to manage multi-partner processes and deliver within deadlines
- Project management skills to see solutions through from ideation to implementation
- Passion for analysis and solving problems with creative solutions