Customer Support Representative - German - Bucharest

JUJUR

București
Permanent
Full-time

Acum 1 lună

Position: German Customer Support RepresentativeLocation: Bucharest, Romania (on-site)Employment type: Full-timeDUTIES AND RESPONSIBILITIES:

Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
Maintain a professionally customer-oriented attitude
Take over and resolve situations where non-compliances occur
Assist the customer in the purchasing decision by providing requested details about products and services

REQUIREMENTS:

Based in or willingness to move to Romania on a short notice
Excellent written and verbal communication skills in German minimum (C1) and English (B1/B2)
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to work independently, while being team player at the same time
Customer-oriented role experience will be considered an advantage

OFFER:

Excellent remuneration package based on experience, skills and performance
Shifts 8 hours working and 1 full hour break from Monday to Friday between 10AM and 10PM
Meal vouchers
Paid startup training and professional development sessions
Medical subscription
Access to Bookster library for borrowing books
Access to 7card
A dynamic and diverse job in a pleasant and modern environment
Opportunities for personal and professional development
Motivational contests and team-building activities
Full relocation support (if needed also visa support)

Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

JUJUR

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