Customer Service Agent - Italian

• Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
• Provide written support to customers globally through email and live chat, utilizing our ticket system.
• Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
• Utilize your tech know-how to efficiently address and troubleshoot technical issues.
• Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
• Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.

• Excellent Italian skills (C2)
• Very good English skills
• Great communication skills
• Ideally, professional experience in customer service and with ticket systems
• Valid work permit for Austria

• Interested in new technologies
• Team player with good communication skills
• Proactive, self-sufficient, and motivated to learn
• Willing to come and work with our fantastic team in Austria

Tractive