Customer Support Representative
APOLO P2P
- Grønland
- Permanent
- Deltid
- Support Setup and Management: Implement and iterate on strategies for initial customer support setup using Zendesk, including email and web form communications.
- Direct Customer Interaction: Handle incoming queries and support tickets, providing high-quality, timely responses to tutors and students.
- Content Creation for Help Center: Develop and refine help center materials and FAQs tailored to our users' needs, focusing on common cryptocurrency-related issues and platform navigation.
- Team Leadership: Prepare for and manage the transition to a full customer support team as the platform grows, including hiring and training new support representatives.
- Analytics and Reporting: Monitor and analyze customer interaction data to identify trends, assess the effectiveness of support strategies, and make data-driven decisions for improvements.
- Cross-functional Collaboration: Work closely with the product and marketing teams to ensure alignment on user education and support initiatives.
- Experience: Proven track record in customer support or community management, preferably within the cryptocurrency or fintech sectors. Cryptocurrency/blockchain knowledge is not required, but you must desire to learn about this topic.
- Skills: Excellent communication abilities, experience managing Zendesk, and the ability to create informative and engaging user support content.
- Independence and Teamwork: Able to work effectively in a remote setting independently and as part of a team.
- Education: A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field is preferred.
- Experience: Demonstrated ability to set up and manage customer support operations, with a strong background in handling user inquiries and content creation.
- Adaptability: Eager to adapt support strategies based on user feedback and the platform's evolving needs.
- Creativity and Problem-Solving: Innovative in approach to customer engagement and problem resolution.
- If you are a driven individual with expertise in customer support management and a passion for the blockchain space, we invite you to apply to be part of our pioneering team dedicated to reshaping crypto education.
- A role that offers a breadth of learning opportunities
- Leadership Role
- Opportunity to make a positive impact