Hub Private Patient Sales Manager
Spire Healthcare
- Bristol
- Permanent
- Full-time
- Achieve HUB and hospital sales targets across all key pay or groups.
- Define and deliver a best in market experience for all sales enquirers, patients, partners and key stakeholders. • Lead and develop the hospital-based sales team to deliver improved performance on all current and future agreed metrics.
- To line manage a team of both onsite and offsite sales advisors
- Develop and maintain a continuous improvement strategy to develop future ways of working to support Spire HUB, central and one-best way.
- Implementation and measurement of the Spire one-best way sales process
- Provide simple reporting and analysis of performance to identify issues and areas for improvement/intervention.
- Develop coaching for HUB teams to ensure consistency and address areas of poor performance.
- Hold all relevant HUB sales teams to account for behaviours and performance that impacts Spire's sales ability.
- Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders and support colleagues to deliver.
- Facilitate two-way communication across the HUB Sales teams which supports knowledge sharing, business improvement and creates a culture of respect, collaboration and compliance.
- Implement processes and reporting and report key trends on an agreed frequency.
- Influence and challenge sales teams to ensure that they understand and are fully engaged to deliver Spire's sales success.
- Support the development and implementation (and evolution) of the patient experience strategy that delivers and supports the organisation's objectives.
- Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues.
- Provide a comprehensive and compliant application of the Spire Pricing Engine providing accurate estimates and quotes to patients.
- Carry out any other duty that reasonably falls within the scope of this role
- Candidates should demonstrate strong operational sales skills and be able to lead sales teams effectively in a healthcare setting
- Be able to work effectively within their HUB, leading teams through an organisational matrix, while operating within a national sales framework
- Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting.
- Ability to innovate and streamline processes to reduce cost and duplication.
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations.
- Swiftly understand the cause of challenges and be able to deliver the solutions.
- Resolve conflicts and make difficult decisions.
- Balance the role demands and display excellent time management and prioritisation skills.
- Demonstrate understanding of data and the aligned required actions.
- Deliver required change, quickly and without disruption.
- Take personal ownership and responsibility to deliver solutions.
- Previous experience working in a competitive, commercial marketplace.
- Comfortable working in a fluid operating environment that requires structure and rigour to be created.
- Covering the South West so being able to drive in the UK is essential
- This is not a hybrid role, presence is required at both locations (Bristol and Cardiff)
- Must have managed teams in excess of 15
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance