We are CLUSTER. A bespoke customer experience solutions company for ambitious businesses. Cluster is more than just a support centre. Our services are fully personalised to each client, and we mentor teams that believe in your products and services. Cluster helps your business redefine, streamline, and digitise processes to meet your demand and provide only the best customer experience. CLUSTER provides comprehensive and bespoke multi-channel customer service support in 30+ countries across 10 sectors, from retail and travel to banking and financial services. We also recruit and train talent, and we’re expanding further. Whether it’s an omni-channel outsourcing solution or a targeted contact service, our amazing teams increase customer loyalty and embody your business ethos to deliver clear outcomes. We’re scalable and agile. We help you grow, and we grow with you.What We Offer:- Fully paid onboarding to jumpstart your journey.- Unmatched career progression and continuous support for your professional development.- A vibrant, multicultural work environment fostering excellence.- Engaging team-building activities organized by our stellar members.- Competitive entry-level salary package with performance bonuses and transportation allowance.- Access to all the necessary tools for your success.- Private medical insurance post-probationary period.- Permanent contract opportunities!- Hybrid work possibilities.The RoleYour Role as a Customer Success Specialist:
Drive exceptional customer success across European markets.
Engage with customers proactively to understand their needs and ensure satisfaction.
Transform challenges into opportunities, ensuring continuous delight for our clients.
Serve as a trusted advisor, guiding clients through our products and services.
Maintain a respectful and solution-oriented approach in all interactions.
Ideal ProfileWhat We Expect From You:
Excel in communication and teamwork.
Bring a positive, customer-centric approach with proactive problem-solving skills.
Thrive in delivering results independently and adapting to changing situations.
Embrace ambition, value collaboration, and enjoy sharing experiences.
Demonstrate reliability, trustworthiness, and hold a high school diploma or higher.
Bring over 1 year of customer service experience to the table.
Fluency in German (Deutsch) to effectively liaise with the stakeholders of the region.
Have a B2 level of English proficiency for seamless communication.
What's on Offer?
Opportunity within a company with a solid track record of performance