IT Apprentice
QA Apprenticeships
- Bradford
- £15,000 per year
- Permanent
- Full-time
- Be the first point of contact for our customers
- Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, online chat, internal requests and automated alerts
- Setting up new user accounts and password resets
- Remotely diagnose and troubleshoot workstations, laptops, printers, VOIP telephones, mobile devices, servers, networking infrastructure, VPN and various software packages
- Performing customer optimisation, daily checks, updates and maintenance to maximise the performance and availability of customers infrastructure and applications
- Escalate relevant and more complex work to the 2nd/3rd Line Service Desk Engineers
- Working with 3rd party vendors to resolve customer issues
- Keen interest and personal experience in IT hardware / systems
- Good interpersonal skills
- Analytically minded
- Good problem-solving skills
- Microsoft Server operational knowledge
- Microsoft Office Applications operational knowledge
- Malware identification and removal
- Basic IP Networking & troubleshooting
- Computer OS Installation
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- Working hours will consist of 40 hours per week.
- The service desk operates from 08:00 until 18:00 Monday to Friday, each engineer works 8 hours per day and the shift will be either an early morning start or a late finish.
- 25 days annual leave + bank holidays
- Personal and Professional Development Opportunities, including a comprehensive induction
- Pension Scheme
- Company funded social/team-building events
- Career progression
- Additional responsibilities
- Increased exposure to new technologies
- New job title