TikTok Shop - Anti-Fraud Operational Excellence Specialist
- Seattle, WA
- Permanent
- Full-time
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.About the Team
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.As an Anti-fraud Operations Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points.Roles & Responsibilities
- Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Streamline and refine existing operational processes and build toolings
- Providing investigation insights to stakeholders
- Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.
- Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission
- Responsible to triage, manage, and escalate any fraud incidents
- Perform other ad-hoc tasks related to fraud operationsQualifications:Minimum Qualifications
- Professional experience in operation and investigation related to fraud, abuse, or cybercrime.
- Collaborative and works closely with cross-functional teams to build up insights
- Excellent writing skills
- Detail-oriented, analytical, ruthless prioritization, organizational skills, and project management experience
- Ability to gather information from various sources to substantiate investigation hypothesesPreferred Qualifications:
- People management experience
- Capability to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plusTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.