Director, Resort Activities (Spa & Fitness)

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• Required

• Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
• Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
• Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
• Assists more senior associates in achieving business results by:

• identifying opportunities to enhance the effectiveness of business processes.
• providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
• participating in setting department operating plans.
• recognizing and celebrating team successes.
• achieving results against budget within scope of responsibility.
• Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate.

• Create and manage strategies for improving Resort Experience Index across the region and assist Regional and Property Activities Leaders in executing plans.
• Execute regular property audits and create action plans to rectify and improve findings.
• Responsible for training and implementing brand standards and programs for Resort Activities associates (Hourly and Management).

• Includes Basic Service Levels (BSLs) and Standard Operating Procedures (SOPs) for all components of Resort Experience, including Activities, Fitness Centers & Fitness Programs, Poolside Experience and Spa Services (where applicable) at all resorts in the region.
• Responsible for providing daily guidance and support for field related questions/needs such as:

• Architecture & Construction processes
• Explanation of Criteria/requirements for Quality Assurance audits.
• Collateral needs and processes (signage, posters, schedules, etc.).
• Legal requirements (waivers, insurance, approvals, etc.) for activities.
• Mobile App Activities Functionality
• Develop and support onboarding program for the Regional Activity Leaders as they orientate new Resort Experience Leaders in the region.
• Responsible for actively monitoring and identifying industry trends in resort activities/experience and developing ways to leverage learnings throughout the region in partnership with the Associate Director, Resort Activities.
• Build relationships with Third-Party Vendors to create consistencies and efficiencies across the region.
• Partner with Regional Directors, Food & Beverage to create event strategies for the region.
• Partner with Associate Director, Resort Experience on various projects as a Subject Matter Expert.

• College Degree preferred in Recreation Management or similar area of study.

• Have or obtain TIPS Alcohol Awareness Training and Food Safety Certification within sixty (60) days of hire.

• Seven (7) to nine (9) years of demonstrated leadership experience in the recreation field.
• Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance.
• Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
• Experience in developing training and support materials
• Strong knowledge of overall resort operations preferred; timeshare industry preferred
• Demonstrated ability to deliver results under challenging conditions, even when faced with complexity and ambiguity.
• Experience in leading, managing and coordinating efforts and resources across multiple functions.
• Experience in working with the Microsoft Office suite (Excel, Word, PowerPoint etc.).

• Excellent project management skills and ability to independently manage multiple projects.
• Strong customer service orientation.
• Effective interpersonal and communication skills with a balance of assertive and cooperative characteristics.
• Strong written and verbal communication skills with proven ability to influence stakeholders.
• Excellent active listening skills.
• Collaborative, inclusive predisposition and toward creative problem solving.
• Able to work collaboratively with MVW associates in all disciplines.
• Proven ability to develop and maintain effective relationships with a broad group of stakeholders in order to build trust and influence key decisions.
• Proven decision-making skills.
• Strong work ethic and proof of performance with a high degree of integrity in dealing with sensitive business information.
• Detail-oriented self-starter with the ability to manage multiple projects in a dynamic environment with minimum supervision.
• Must be a strong leader as well as be a team player.
• Possess an exceptional work ethic, detail-oriented and be competitive in a self-directed environment.
• Conceptual thinker.
• Demonstrated ability to influence vertically and horizontally.
• Strong coaching and counseling skills
• Extensive organizational skills.
• Ability to manage many projects/tasks at once
• Proficient in Microsoft Teams, Word, Excel, and PowerPoint
• Willingness to travel at least 40% of the time

Marriott Vacations Worldwide