Service Engineer

ASC Connections

  • Halifax, West Yorkshire
  • £40,000-42,000 per year
  • Permanent
  • Full-time
  • 2 months ago
We have a rare opportunity for an experienced Field Service Engineer who is looking to get off the road and use their vast knowledge to support a global customer base. The employer is a world-renowned manufacturer of capital equipment, doing their utmost to replace their long-term employee base who are starting to retire.This business has an extremely low turnover of staff, so their customer base has benefited for years with a high-quality aftercare service that has pushed them to a constant state of growth as a result. They now have an immediate vacancy for a Customer Service Engineer.Joining a network of engineers and technical support staff who possess a wealth of knowledge on their machine tool products, you will offer extensive after-care support to their customers. With an exceptional work culture, you will feel part of the family, joining a team of like-minded individuals all striving towards the same goal.Benefits for the Technical Support Engineer role include - a competitive salary of circa £40K, private company pension, life assurance, 33 days holiday, flexitime hours, and a great work life balance!Responsibilities for the Technical Support Engineer include -
  • Quick response to incoming queries from customers via phone and email
  • Investigating machine faults, errors and alarm codes to understand the nature of the fault, and to decide the best course of action
  • Scheduling of annual service visits with the end customer
  • Providing accurate quotes for service and inspection requirements to the customer
  • Ensuring that customer satisfaction is upheld at all times when dealing with incoming queries
  • Using the in-house CRM system to correctly raise, process, and clear off tickets, as well as using other internal documents and spreadsheets
The ideal Technical Service Engineer will have worked for a manufacturing or engineering business, providing a high-quality customer-focused service. You will be used to responding to technical enquiries and be comfortable discussing problems and offering solutions to internal and external stakeholders at all levels.If you have the skills and experience required for this position and you're looking to join a well-respected OEM with a global presence, then make sure you apply to this position via the link to the advert.ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

ASC Connections