Service Engineer
ASC Connections
- Halifax, West Yorkshire
- £40,000-42,000 per year
- Permanent
- Full-time
- Quick response to incoming queries from customers via phone and email
- Investigating machine faults, errors and alarm codes to understand the nature of the fault, and to decide the best course of action
- Scheduling of annual service visits with the end customer
- Providing accurate quotes for service and inspection requirements to the customer
- Ensuring that customer satisfaction is upheld at all times when dealing with incoming queries
- Using the in-house CRM system to correctly raise, process, and clear off tickets, as well as using other internal documents and spreadsheets