Web Operations Assistant, Digital Commerce EMEA & LATAM
Ralph Lauren
- London
- Training
- Full-time
- Execute Content deployment
- Jira set up management
- Execute store information updates
- Inputs into platform optimization
- Resolves issues quickly as possible to ensure optimized customer journey.
- Execute Monetate /hot fixes
- Execute internal search plans
- Execute SOTF deployment
- Code creation/set up
- Execute deployment of all content on time and correct for all channels, regions, and devices.
- Use Salesforce to build /update content slots, build content on PLPs, upload mood banners, update flyout assets and update navigation categories.
- Work with associate to set up and maintain site promotions
- Ensure all pages are scheduled correctly and approved on time for launches.
- Set up and update Jira tickets, adding preview links correctly and in a timely manner as to not delay launches.
- Perform site testing, UAT and QA for launches and new site features post releases.
- Carry out daily site checks/walk throughs to ensure customer journey is as planned.
- Help inform and/or correct system issues as they arise with cross functional team, raising all to manager.
- Updating store information
- Execute Monetate/quick fixes on site
- Execute internal search plan across all locals.
- Implement synonym/hyponym mapping
- Execute deployment of content for SOTF
- Execute code creation
- Engage in trade discussions, looking for ways web ops team can contribute to key metrics
- Share web ops successes in trade meetings.
- Collaborate with content planning team, global creative ops and development to ensure content is deployed as planned.
- Partner with SEO lead to implement meta tags within content and categories.
- Partner with retail operations team to ensure store information on site is accurate.
- Partner with North America on new ideas and best practice sharing