Operations IT Support Engineer

DHL

Budapest
Állandó
Teljes munkaidő

23 napja

At DHL Supply Chain, we all share a set of common values. To deliver excellent quality. To make our customers successful. To foster openness. To set and follow clear priorities. To be entrepreneurial. And to be socially responsible and act with integrity. These are the things that bring us together as associates and set us apart from other logistics companies.Join us as anOperations IT Support EngineerYour role in a nutshell:In this role you will deliver (on site) IT support to all Service Logistics staff members located within the Budapest Office. You will provide fast and effective support to users experiencing network connectivity, basic hardware and software issues. You will work together with the DHL IT service desk and IT resolver groups to resolve more complex issues. Part of the role is to update and maintain our supporting SharePoint sites and knowledge base.This role is for anyone who has an interest in internal IT support and would like to be involved in the behind the scenes processes to support the business and IT processes.Main tasks and key responsibilities:

Responsible for local IT support on end-user devices (desktop, laptop, printers,…) and on connectivity to Local network and home office.
Deliver IT support according to agreed procedures and work instructions, and aim for continuous improvements of those.
Responsible for keeping track of IT assets and ensure information on those is kept up to date on our Sharepoint sites. Monitor the inventory of unused assets and take care of safe storage.
Create strong relationships with the regional Service Management team to ensure maximum leverage of resources / solutions to support local requirements
Work closely together with the first line support team (FLS), the DHL IT service desk and resolver groups for solving complex IT issues.
Act as 1st contact for improvement suggestions from Budapest staff - starting point to collect requirements and discuss within IT Service management team on potential solutions.
Escalation management - including communication - in close cooperation with Service management and the FLS team.

What you will bring to the team:

Fluency in English
Ability to learn, seek knowledge and self-development
Knowing about the basic of IT process management (Incident Management preferred)
Relevant working experience in the logistics industry is an asset
Knowledge of LAN, WAN, Windows operating systems, MS office and remote connection systems.
Having good analytical and problem-solving skills and high-level interpersonal skills
ITIL certification is an asset
Ability to work independently and collaboratively as a team player
Self-motivation and excellent time keeping
Strong analytical thinking and high problem-solving skills

In return we provide you with:

Insight into one of the most complex logistic solutions;
A growing and constantly evolving business environment where people are driving innovation through digitalization;
A collaborative community where you'll always have a voice and an important part to play in developing the way we work. At the same time, of course, we'll make sure you feel recognized, valued, and rewarded for the contribution you bring to the table;
A level of stability and security that only a few other organization can match thanks to the scale and scope of our businesses;
Our internal learning programs which provide valuable knowledge in logistics, management, and process improvement. You'll have the chance to earn recognized qualifications, grow as an individual, and explore opportunities to change departments and even countries if you wish.
Opportunities to participate in GoGreen, our group-wide environmental protection program. It focuses on energy efficiency, climate change and the reduction of air pollution. By 2050, our goal is to reduce all of our logistics-related emissions to net zero.;
Corporate assets, including a laptop and mobile phone
Cafeteria package – eligibility is granted during probation period as well
Cycle to work scheme, discounted gym membership to Gilda Max network and retail discounts
Employee Assistant Program to support your wellbeing and mental health;
A hybrid work environment (home office combined with a modern office environment in the heart of Budapest), for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best

Our efforts to become a really good place to work have been honoured with Top Employer in Europe for the fifth time in a row.Join us and you'll be working with colleagues from a wide range of backgrounds – all with differing skills, experiences, and points of view. We see that diversity is one of our greatest strengths, and promote inclusion every day, in everything we do.

DHL

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