The Service Reporting Analyst uses data from across the Technology landscape - whether that's generated internally or provided by our suppliers - to provide a view of performance, compliance, opportunity and risk. Using the multiple different sources and tools this role is essential to ensuring that we can articulate to our stakeholders how IT is fulfilling their needs and, just as importantly, where it's not. We achieve this through analysing, interrogating and interpreting the data sources using the multiple different industry standard tools available to us. A high level knowledge of ITIL Service Operations and Supply Chain best practices and processes, to allow you to understand the context of what you're reporting on. Experience working in a reporting capacity previously, or one with similar transferrable skills. Use of PowerPoint, Excel, VisualBasic, PowerBI, PowerAutomate and other tools to allow for the efficient creation of reporting views and dashboards is essential. Proven, disciplined and consistent analytic approach and mindset: Prior experience and skills in data analysis and interpretation will be required for the successful candidate. Capable of problem solving - able to visualise the different aspects that can be provided through interrogating, interpreting and transforming the data provided. Â Previous experience using ITSM toolsets such as ServiceNow, BMC Remedy beneficial. Microsoft Office / Office 365 Collaboration tooling experience essential. The ability to work with stakeholders at multiple levels of seniority, across multiple different suppliers and geographiesThe JobCentre takes steps to monitor the accuracy and legality of all vacancies placed on our website, however the JobCentre cannot accept any responsibility or liability for the content of vacancies which employers place with us. If you have concerns about any positions advertised on this site please contact the employer, notifying us that you have done so.