IT Service Catalogue, Request & Introduction Analyst

Johnson Matthey

Kuala Lumpur
Permanent
Full-time

1 month ago

Vacancy: IT Service Catalogue & Introduction AnalystLocation: Kuala LumpurJob Family: Service Management & ITILAs the IT Service Catalogue & Introduction Analyst, you will be responsible for ensuring that IT Service Strategy coming via the PMO and Service Improvements is mapped and designed in partnership with the business to ensure the delivery meets the business objectives and delivers value.The role will be responsible for the introduction of new services within the JMIT IT Service Management framework in coordination with the IT Service Owner and Architecture, considering key artifacts such as Key Performance Indicators, Service Agreements and Availability Plan. In addition, ensuring that we have a well designed and managed Service and Service Request Catalogues and defined Service Offerings.Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.Your responsibilities:

Contribute towards the ongoing improvement of key IT Service Management policies and procedures in areas such as Service Introduction, Service Catalogue, Service Fulfilment/Request, Service Level and Availability Management.
Independently work with the business, senior technology owners and teams across JMIT to ensure that new services are designed within the JMIT Service Management framework, ensuring that they are aligned to IT Service Strategy.
Working collaboratively with other JMIT teams to build a Service/User orientated approach to designing and building services.
Responsible for ensuring that all new services are designed to meet the business requirements, and that each service has a clear set service design artefact such as Service Offerings, Key Performance Indicators, Service Agreements, and a clear Availability Plan.
Working collaboratively across JM IT within the Service Introduction process to ensure new services are smoothly delivered into production.
Contribute towards defining clear standards for the monitoring and reporting and metrics of new services ensuring that we can clearly track performance of new services.
Responsible for the definition, development, and ongoing improvement of the JMIT Service and Service Request Catalogues within the design stage of a service, as well as in production.

Requirements for the role:

Experience in service design / transition or service delivery
ITIL Foundation v3+ or higher
Excel, SharePoint, Visual Basic and Power BI skills
Experience of communicating clearly with a range of people at different levels of the organisation and communicate technical issues using a range of styles, tools and techniques.

How you will be rewarded:We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.Johnson Matthey is open for discussion on part time, job share and flexible working patternsClosing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advisedFor any queries or should you require any reasonable adjustments to support your application please contact .#LI-JY1How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday ( )All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.We appreciate the time and effort taken in completing an application.By applying for this role and creating an account you are agreeing toJohnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

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