Customer Service Inbound Call Handler

Planwell Recruitment

  • Enfield, Greater London
  • Permanent
  • Full-time
  • 1 month ago
An exciting opportunity has arisen to join our expanding client at their head office in Enfield. They are seeking a hard-working individual to join their team and this position comes with a great opportunity to progress within the company. They are seeking an experienced Customer Service Inbound Call Handler to tend to customer enquiries via telephone and email.They are a fast-growing company who pride themselves on their professional yet welcoming working environment. They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.Skill Requirements:
  • Outstanding Communications Skills with a friendly telephone manner
  • Phone Etiquette
  • Computer Proficiency, familiar across Microsoft office applications
  • Previous Customer Service Experience (minimum of two years)
Duties and Responsibilities
  • Answer inbound calls
  • Make outbound calls
  • Answer email-based enquiries
  • Resolve customer enquiries and complaints efficiently
  • Maintain excellent customer satisfaction
  • Adequate organisation and time management skills
SalaryJob Type: Temp to permSalary: £12.00 per hour (approx. 25K)Hours ours are 9.00am-6.00pm, from Monday to Thursday, and 9.00am-5.00pm on Friday.Benefits:
  • Casual dress
  • Company events
  • Employee discount
  • Free on-site parking
  • Local transport links
  • Workplace pension
  • 28 days holiday (inclusive of bank holidays)
We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members. Our ideal candidate will have at least two years office based customer service experience in a similar role.We are looking forward to receiving your CV!

Planwell Recruitment