Duty Manager - Quản lý trực ca
Accor
- Việt Nam
- Lâu dài
- Toàn thời gian
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies
- Identify and develop team members with potential
- Constantly monitor team members' appearance, attitude and degree of professionalism
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by the Management of the Hotel
- Diploma in Tourism/Hospitality Management
- Minimum 2 years of relevant experience
- Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
- Good working knowledge of MS Excel, Word, & PowerPoint
- Strong leadership, interpersonal and training skills
- Good communication skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- Take 2 days off/week
- 100% social insurance payment based on salary from the first day of work
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through learning programs by Academy Accor
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities