Finance Operations Coordinator
Epicor
- Monterrey, N.L.
- Permanente
- Tiempo completo
- Entering invoices, entering sales or support contracts, or setting up projects in the IT system of record.
- Learning how to execute simple audits of such documents and ensuring the ERP system properly reflects the agreement with the customer.
- Make discrete updates to accounts, projects, contracts, terms based on specific instructions
- Process contract, project, and account changes and cancellations.
- Process contract migrations between customers or due to legal changes.
- Research account inquiries, such as billing, credits or contract/project adjustments.
- Process manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
- Respond to and resolve customer billing questions through research, interdepartmental communications, and analysis.
- Audit billing data prior to billing.
- Upgrade Mappings and Contract Setup.
- Ensure entitlements are setup correctly for support.
- Demonstrated ability to work both independently and within a team
- Good written and verbal communication skills
- Proficient in MS Office and computer systems
- Demonstrates excellent customer service
- 1+ years applicable experience and demonstrated success/knowledge
- High School Diploma or Associate degree or a related field of study preferred