Customer Service Specialist
Dover Corporation
- Dundee
- Permanent
- Full-time
- Adhere to the DFS highest safety and compliance standards.
- Receive, process and deliver customer orders and enquiries in line with requirements and expectations.
- Liaise with planning and production to achieve the best possible delivery dates for our customers.
- Review financial holds, process credit notes and liaise with DBS regarding financial queries.
- Check progress of orders in production and advise customers of any ship date changes.
- Arrange shipments as per order and customer specifications.
- Create relevant export documents which includes Commercial invoice, Packing list, Export declaration, Certificate of Origin, CMR, A.TR, Airway bills and Bill of Ladings.
- Issue relevant documentation required against Letters of Credit.
- Liaise with freight forwarders for goods ready for dispatch.
- Support customers or internal stakeholders with any enquiries.
- Contribute to and maintain the value of 5S, standard work, problem solving and process adherence.
- Compile and report daily standard KPIs.
- Facilitate and contribute to RCCA and continuous improvement of processes and systems.
- Special projects and assignments as needed or required.
- Customer focused.
- Strong organisation and time management skills.
- Motivated to succeed, flexible in approach, able to work under pressure, and consistently deliver the required performance whilst working to tight deadlines.
- Excellent communication skills with the ability to develop and maintain strong business relationships.
- Passionate, with positive attitude, enthusiasm and drive for continuous improvement.
- Ability to work well as part of a team as well as on own initiative.
- Proficiency in Microsoft Office package (Word, Excel, PowerPoint, Outlook.
- Experience of Oracle ERP essential.
- Knowledge of Letters of Credit, inspection certificates, export licenses and shipping documentation would be an advantage.