Senior Service Designer (f/m/x)
Raiffeisen
- Wien
- € 70.000 pro Jahr
- Unbefristet
- Vollzeit
(38.5h / week)
#viennaoffice
(1030)
#homeoffice
possibleYour role at RBI
- Empower the retail organization to design cohesive customer experiences.
- Work together with Product Owners, CX & Design community, and Retail banking units in CEE markets to craft exceptionally good services.
- You master gathering and using customer insights, frame service challenges, articulate opportunities, create concepts and lead the design of new services from initial brief to delivery.
- Scope, plan and grow service design efforts with our service design community.
- Travel within RBI Group's Central & Eastern European countries, and ready to handle projects across all lifecycle stages.
- Responsibilities include working on end-customer facing projects and nurturing the growing service design community across CEE from Vienna's CX & Design team
- Extensive work experience (5+ years) in service design or a mix of service, UX, and research design.
- University degree in design, social sciences, psychology, or computer science.
- Demonstrated proficiency in service design practice, ideally certified in human-centred design, design thinking, service design.
- You are fluent with using customer insights, running contextual research, mapping customer journeys, leading ideation workshops, prototyping and blueprinting.
- You have a portfolio of projects which shows you designed practical, functional, desirable services by integrating customer, business and technology perspectives to solve real customers’ problems.
- You are fluent in English to moderate and facilitate interviews and work shops.
- You are skilled in Miro, Figma and / or any customer journey mapping software to design experiences in a human-centred, iterative way.
- Work Life Balance: flexible working hours & extensive hybrid working possibilities, 30 days / year remote work from any EU-country outside Austria
- Meaningful Career Options: to develop personally & professionally
- Learning: as part of our DNA & culture
- Easy Moving: work permit support
- Easy Commuting: free public transport pass
- Canteen: healthy, tasty, and heavily subsidized
- Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.)
- Saving: with vouchers / discounts from our staffs' council (eg. for supermarkets)
- Free: Salary account and credit card
- Family Friendly: family allowances, gender-neutral parental leave, bilingual company kindergarten, child care during holidays etc.
- Salary: starting at EUR 70.000,- gross p.a. including overtime (market-compliant overpayment is provided dep. on experience / qualification)