Area Technical Operations Manager
Fresenius Medical Care
- Kearneysville, WV
- Permanent
- Full-time
- Responsible for driving the FMS culture through values and customer service standards.
- Responsible for outstanding customer service to all external and internal customers.
- Develop and maintains relationships through effective and timely communication.
- Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
- PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
- Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
- Collaborates with area Quality and Education personnel on cross functional initiatives.
- Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
- Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
- Responsible for piloting and implementation of new systems and processes as needed.
- Responsible for the following supervision and oversight activities for a defined Area:
- Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
- Document all repair and maintenance activity per applicable policies and/or procedures.
- Purchase and maintain inventory of service parts.
- Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
- Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
- Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
- Perform water/dialysate sample collection and processing per applicable policies and procedures.
- Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
- Transport equipment as needed.
- Collaborate with the Director of Technical Services to establish operating and financial goals.
- Monitor performance metrics and implement processes to impact them.
- Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
- Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
- Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
- Perform Technical Assessments for clinics in assigned area.
- Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
- Ensure that applicable manufacturers IFU’s are available to personnel.
- Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
- Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
- Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
- Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
- Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
- Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
- Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
- Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
- Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
- Implement technical policy and procedure changes upon approval from the Governing Body.
- Retain all technical records and logs according to the FMCNA retention policy.
- Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
- Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
- Maintain and update water system diagrams and valve charts.
- Coordinate the installation of equipment and implementation of product initiatives and improvements.
- Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
- Collaborate with Operations personnel to address adverse events and product complaints.
- Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
- Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
- Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
- Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
- Assist Operations personnel in the review and recommendation of capital equipment purchases.
- Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
- Other duties as assigned.
- High school diploma or G.E.D. required.
- AA Degree in electronics /biomedical technology, or equivalent preferred.
- Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
- Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
- Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
- National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
- Biomedical Industry Technical Certification preferred.
- Water Quality Association (WQA)Water Treatment Specialist (WTS)
- Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
- All required certifications must be maintained and current.
- Minimum of four years supervisory experience.
- Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
- Attend all technical training programs required by state/federal regulations and FMCNA policy.
- Valid Driver's License issued in the employee’s state of residence.
- Ability to use common hand tools and small power equipment.
- Ability to train subordinate personnel.
- Must possess good verbal and written communication skills.
- Basic computer skills, including Microsoft Office applications and mainframe applications.
- Ability to comprehend and communicate in the English language.
- Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Overnight travel may be required.