Handle customer, Sellers and creator inquiries with professionalism and efficiency, achieving to specific standards;Investigate reported issues to identify root causes and provide effective resolutions, ensuring excellent service delivery;Escalate critical or high-risk cases promptly to the appropriate channels;Collaborate with cross-functional teams to resolve customer issues, ensuring timely follow-up and resolution;Proactively identify and address recurring issues to enhance operational processes and improve the overall customer experience;Maintain adherence to established procedures and guidelines to consistently deliver quality customer service;Foster long-term relationships with sellers to enhance client's Ecommerce platform;Support various ad-hoc projects and initiatives based on business needs;A growth environment favoring the development of competencies|Online marketplaceFluency in both French and English, wit the ability to communicate effectively in both languages;Willingness to work collaboratively with team members and other departments to address customer issues and improve service delivery;Good communication Skills;Multinational companyA good opportunity for your professional growth;
