System Analyst CRM (Ms Dynamics)
Ambition
- Malaysia
- RM 10,000 per month
- Permanent
- Full-time
- Actively participate in application and solution design sessions.
- Analyze user requirements and translate them into comprehensive design documents.
- Develop system documentation to document key design decisions.
- Effectively communicate complex technical concepts to business users in a clear and understandable language.
- Create technical documents to support solution development.
- Design and develop applications in accordance with change requests and project requirements.
- Conduct testing, maintenance, and recommend software enhancements to ensure optimal functionality.
- Collaborate with production support team members to conduct root cause analysis, review code, and perform unit testing.
- Extensive experience as a system analyst with expertise in CRM platforms, particularly MS Dynamics, spanning over 6 years.
- Proficiency in CRM modules related to customer onboarding and engagement.
- Proven track record in gathering business requirements, reviewing functional specifications, and creating technical design documents.
- Exposure to collaborating with multiple teams, both functional and technical.
- Familiarity with aligning specifications across various systems and interfaces, including middleware, core systems, and CRM.