Management Development Program - Alliance - CLOSED ON SUNDAY
Conrad's
- Alliance, OH
- Permanent
- Full-time
- Determines and addresses the customer's needs, problems, complaints, requests, questions, and deadlines in a business-like manner.
- Communicates the customer's needs to the service department to be diagnosed.
- Directs the service department in the diagnosing of the customer's needs through the appropriate products and services.
- Verifies with the service department that the appropriate services have been completed.
- Sells tires, automotive accessories, service repairs and preventative maintenance to satisfy customer's needs.
- Learns and maintains current product knowledge of all tires, service and other product lines that are represented, as well as, those of competitors.
- Accurately answers questions both over the phone and at the store location.
- Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.
- Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
- Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.
- Builds a loyal customer base.
- Prepares accurate estimates and billings for customers.
- Invoices customers using proper procedures for cash, charge, credit, employee, fleet and national accounts.
- Knows, understands, and performs tire & lube technician duties.
- Establishes priorities on a daily basis among competing requirements to insure that products and services are delivered to customers as promised.
- Coordinates, organizes and monitors daily activities in conjunction with the Service Manager.
- Learns and understands the performance business data and applies it fairly to daily operations and decisions in order to increase productivity.
- Effectively manages employee productivity, store expenses and inventory.
- Efficiently manages daily store operations including opening and closing procedures (i.e. bank deposits, building and vehicle security, etc.).
- Effectively trains, develops and motivates store personnel.
- Evaluates, encourages and disciplines employees in a fair and objective manner consistent with stated company policy and procedures.
- Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner.
- Demonstrates reliability in all actions with customers and employees.
- Reaches established monthly goals.
- Learns and utilizes the transfer system.
- Performs and communicates wage and salary considerations to both MST and employees.
- Communicates questions, problems and results to MST in a timely manner.
- Seeks out and prepares for training opportunities both internally through the company and independently for professional development.
- Knows, follows, applies and communicates all current and newly written policies to subordinates.
- Delegate's authority by recognizing and utilizing the skills of others.
- Reports to other locations to fill-in for the manager, if required.
- Reports to work on time and as scheduled within policy guidelines.
- Responds accurately and on time to all administrative and paperwork duties and deadlines including training, time records, invoices, evaluations, deposits, etc.
- Ability to add, sub tract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Long Term Career & Growth Opportunity!
- Medical, Dental & Vision Insurance
- Life; Short Term; Long Term Disability Insurance
- 401k Plan with a Company Match!
- Profit Sharing
- Paid Holidays, Vacation and Personal Days
- Fitness Club Reimbursement
- Uniforms
- 5-Day Work Week