The role is essential in strengthening relationships with the client and identifying growth opportunities for the business by ensuring the client understands the full range of services offered. The Account Director will take full responsibility for the strategic and operational management of the account, whilst managing key projects ensuring all work is completed in line with the strategy.Developing effective growth strategies and managing the opportunities for clientsManage overall financial performance (P&L, budgeting, forecasting) of the account, risk analysis and remedyDevelops and keeps excellent relationships with strategic-level client contacts, provides client and market specific insights, collects regular feedback and ensures implementation of required actions internally and closes the feedback loop by communicating output to the clientEngaging key client stakeholders to drive commercial, innovation & process improvement plansWork with Solution, Business Development and Sourcing team to identify new business opportunities and builds network of internal and external partners to help promote implementation of new solutions and business modelsActs as point of escalation for any client related issues and proactively manages the resolution process with frequent updates and satisfaction measuresDefine briefs, problems to be solved and work together with other internal teams on scoping, shaping, building and scaling solutionsCoordinating regional pitches/tenders to ensure valid inputs across all markets (presentation, pricing, sourcing strategy) are consolidated and effectively communicated to clientDrives a high performing team by reviewing team execution of key client deliverables, regularly reviews status of project execution of projects, monitoring activity and manpower utilization to ensure high quality of the team's output.Drives continuous improvement of the processes and ensure that managers and supervisors are fully trained on all aspects of planning and client's reportingSecures resources and builds network of internal and external partners to help him promote implementation of new solutions and business models.Update Senior Leadership Team about the status of the account and suggest new measures to be introduced where requiredPartner internally across the organization with operations, planning and creative teams, driving internal disciplines and processes that provide the tools that enable us to do business with existing clients or with new business opportunitiesCoach and mentor client servicing teams' mid-tier leaders, long term strategy in planning resources and hiring, performance management, organizational development, providing ongoing support and fostering teamworkMentor and develop the team to drive them to deliver operational compliance, excellence, optimization of processes, creative thinking, cost benefit to both our clients and to any internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and joined up thinking across the teamTo manage and grow an FMCG client in the region primarily China, SEA and etc.|To drive the creative and production services and client satisfactionStrong knowledge of POSM, Print & PremiumsStrong background in procurement of marketing servicesHighly skilled and presentable at dealing with senior stakeholdersVery strong operational background and understanding of bottom-line managementDemonstrable track record of successful client and contract managementCan anticipate internal and/or external issues which will impact own business units and teams and able to develop contingency plans to manage such issuesBased in China, advanced English and native level Chinese language preferredCommercially savvy, confident in conversations around scopes, project fees, and profitability COMPETENCIESCustomer Focused: Goes beyond quality, delivery, reliability and consistency - involves focusing one's efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirementInnovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunitiesRelationship Building: Has the ability to build and maintain a network of business related contacts which will be useful in meeting objectives. It implies an understanding of customers' and the wider market place and using this knowledge to develop networks and relationshipsTeam Player: Commitment to the organizations'/ departments' common goal, a focus on what is fittest for the business rather than suits the individual. It involves communicating, sharing and supporting and it goes much further than meeting others half way, it is about putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responsesAchievement Drive: Wanting to do the excellent job to improve the performance of the business and the competitive position in the market place. Always looking for a better way to get things done and puts plans into practice. If improvements can be made, inadequacies will be questioned and actionedTeam Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determinationOur client is an well established marketing agency with strong footprint in consumer/retail sector and international business presence.For candidate from relevant industry to be based in Shanghai with a regional responsibly; Reports into global HQ.
