customer service executive (supply chain)
Randstad
- Singapore
- $4,000-5,000 per month
- Permanent
- Full-time
- Order management: Process orders, collaborate with internal stakeholders on stock availability, prepare shipments, handle invoicing, and arrange shipments with forwarders.
- Customer Support: Respond promptly to customer inquiries regarding orders, shipments, repairs, and product availability.
- Complaint handling: Document customer feedback and collaborate with various stakeholders to resolve issues.
- Invoice handling: Validate freight invoices from forwarders and submit them to the AP team for weekly payment processing.
- Review, update, and approve repair and return orders processed by the Reverse Logistics team.
- Promptly update and close cases in Salesforce.
- Provide backup support to assigned Customer Service colleagues.
- Handle ad-hoc projects as assigned by the manager.
- Minimum Diploma in Degree in Business, Supply Chain, Logistics, or related disciplines.
- Must have good communication and customer service skills
- Proficiency in Microsoft Office - Excel, PowerPoint, Word
- Self-motivated, meticulous, and organized personality
- Will to learn new systems and industry knowledge, able to work independently in a face-paced environment