Senior Director, Centralized Operations
AvantStay
- Atlanta, GA
- Permanent
- Full-time
- Lead the Central Operations team including Owner Onboarding, Vendor Management, and Virtual Property Management.
- Develop strategy for New Verticals that we want to launch.
- Support the broader Operations division in delivering an exceptional guest & owner experience by elevating our quality standards and driving continuous improvement initiatives.
- Track and move key metrics including responsiveness, operational costs, overhead costs, and customer satisfaction (CSAT and NPS)
- Work closely with our Product & Engineering teams to leverage technology to improve our core KPIs and outcomes.
- Drive cost savings initiatives across cleaning, maintenance, and other recurring property service providers.
- Elevate our owner onboarding experience to ensure every new owner starts their Avantstay journey with excitement and confidence.
- You have 8+ years of experience. You've succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
- Ambiguity doesn't intimidate you; it invigorates you. You thrive in fast-paced, startup environments where change is constant, and learning is rapid.
- While you believe in data driven decision making (and are proficient in SQL / Excel), you are equally capable of relying on your intuition when we don't have the luxury of data
- You thrive when you are operating at 10,000 feet and building the right strategy, but you aren't afraid to roll up your sleeves and dive into the details.
- Exceptional leadership and communication skills, with the ability to inspire, motivate, and develop high-performing teams.
- Demonstrated ability to drive operational excellence, improve processes, and deliver exceptional customer experiences.
- Compensation: $160,000 - $180,00; bonus eligible
- Generous equity plan (ESOP)
- Retirement savings programs
- Employer-sponsored healthcare (medical, dental, vision) plans included HSA, FSA, PPO, and HMO options
- Additional insurance plans including legal, short- and long-term disability, life, and pet
- Employee Assistance Program (EAP) and Perks at Work
- Generous Time Off, including unlimited PTO, volunteer & mental health days, and paid parental leave
- Fitness & work from home reimbursements
- Complimentary and discount stays at AvantStay properties
- Fully remote position - work from anywhere